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Starting your first IT support job is one of the most rewarding and challenging things you will do. Nobody tells you what it is really like before you walk through the door.This book does.Written by an IT technician with over five years of hands-on MSP experience, The IT Helpdesk Survival Guide covers everything you actually need to know in your first role. From hanling your first difficult caller to navigating the ticket system, form Microsoft 365 basics to knowing when you are ready to move up, this is the straight-talking guide that no one handed you on day one.Whether you are thinging about getting into IT or have just started your first helpdesk role, this book will help you survice the learning curvem build the right habits early, and progress faster than most. Read more
