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The New Age of GBS Evolution is a practitioner’s guide to how Global Business Services must evolve in an era of AI, enterprise reinvention, and rising expectations from business leaders.Written for GBS, GCC, finance, operations, and transformation professionals, the book explores the shift from traditional shared services to intelligent, outcome-led operating models. It covers the changing role of location strategy, talent, governance, cybersecurity, transitions, SLAs, automation, agentic AI, and value realization. Read more
